myPolar Terms of Service

Last updated: November 7, 2026
Version: 4
Change: myPolar is now provided by Anastasia Shapovalova as an individual (see below).

These Terms of Service ("Terms") are an agreement between you and Anastasia Shapovalova, an individual based in Tel Aviv, Israel, who provides the Service under the name myPolar ("myPolar", "we", "us"). They apply to the myPolar app on Android and iOS, the website at mypolar.ai and its subdomains, and our emails (together, the "Service").

By creating an account or using the Service you agree to these Terms, our Privacy Policy and our Medical Disclaimer. If you do not agree, do not use the Service.

1. What myPolar is — and what it is not

myPolar is a self-tracking app for people whose mood is unstable. It brings together your check-ins, diary, medication and data from Health Connect or Apple Health, and shows patterns in your own history.

myPolar is not a medical device and not a healthcare provider. It does not diagnose, treat or prevent any condition, it does not predict episodes, and it does not replace your doctor. Hypotheses in the app are statistical correlations in your own data, not medical advice. Do not start, stop or change any medication or treatment because of something you see in myPolar — talk to your doctor.

myPolar is not an emergency service. Crisis signals and alerts to your circle can be wrong, late or not delivered, and nobody at myPolar watches your data in real time. If you are in danger or thinking about harming yourself, call your local emergency number now (for example 911 or 988 in the US; 101 or ERAN 1201 in Israel; 112 in the EU; 999 or Samaritans 116 123 in the UK).

2. Who can use myPolar

• You must be 18 or older.
• You must be able to enter into a binding agreement.
• myPolar is offered only in the countries listed in our Google Play and App Store listings. It is not offered in the Russian Federation. You may not use myPolar if you are located in the Russian Federation, and by creating an account you confirm that you are not. We may restrict or close an account if we learn that it is used from a territory where the Service is not offered.

3. Your account

• Give us accurate information and keep your sign-in details secure. Use the app PIN or biometric lock if other people can access your phone.
• You are responsible for what happens in your account. Tell us at hello@mypolar.ai if you think someone else has accessed it.
• One account is for one person. Do not create an account for someone else or record another person's health data as your own.

4. Your circle: doctors and support people

You can invite a doctor and a support person and choose, for each of them, which parts of your data they see and whether they receive crisis alerts.

• You decide what to share and can change or stop sharing at any time. Stopping sharing prevents future access but cannot recall what the person has already seen or recorded.
• People in your circle use their own myPolar account and accept these Terms. A doctor remains fully responsible for their own professional judgment and duties; myPolar does not provide medical services through them.
• If you are invited into someone's circle, use what you see only to support that person. Do not copy, publish or share it with anyone else, and respect their decision to change or stop sharing.
• Receiving a crisis alert does not make you responsible for the other person's safety, and myPolar does not expect you to act as an emergency service. In an emergency, call emergency services.

5. Your data and content

Your data is yours. You keep all rights in the data and content you record in myPolar — check-ins, diary entries, voice recordings, medication records and data you connect. You give us a limited, non-exclusive licence to store, process and display it only to provide the Service to you and to the people you choose to share with, as described in our Privacy Policy.

Research is optional. We use a de-identified copy of part of your data for our own clinical research and to improve our own algorithms only if you give a separate research consent. Data from Health Connect and Apple Health is not used for this. We never sell your health data, never use it for advertising and never give it to third parties for research. See §11 of the Privacy Policy.

You can export your data and delete your account in the app at any time.

6. Subscriptions and payments

• Some features require a paid subscription. Prices, the trial period and what is included are shown in the app before you buy.
• Subscriptions are bought and billed through Google Play or the App Store, under their payment terms. We do not receive or store your card details.
• Free trial. If a trial is offered, it turns into a paid subscription at its end unless you cancel at least 24 hours before it ends.
• Automatic renewal. A subscription renews automatically for the same period unless you cancel at least 24 hours before the end of the current period. You can cancel at any time in your Google Play or App Store account settings. Cancelling stops future renewals; you keep access until the end of the paid period.
• Deleting your myPolar account does not cancel your subscription. Cancel it in Google Play or the App Store.
• Refunds are handled by Google or Apple under their refund policies. This does not limit any right to cancel or get a refund that you have under mandatory consumer law, including the Israeli Consumer Protection Law, 5741-1981.
• Price changes apply from your next billing period, and we or the store will tell you in advance. If you do not agree, you can cancel before the new price applies.
• If your subscription ends, your history stays available to you and crisis alerts keep working.
• We may offer promotional access. Its terms are shown when it is offered.

7. Access through clinics, doctors and other partners

You may get myPolar through a partner — a clinic, a doctor, an organization or a creator we work with — for example with a discount code, a longer free period, or a place paid for by a clinic or organization ("sponsored access").

• Sponsored access is activated on our website with your myPolar account. Before you activate it, we show you what the partner will and will not see. A partner never sees your check-ins, diary, health data, medication or crisis events unless you separately invite a person from it into your circle.
• Sponsored access lasts for the period agreed with the partner. It may end earlier if the partner ends its agreement with us or your place is released, for example after a long period without use. When it ends, you can continue with a regular subscription; your data stays in your account.
• Codes cannot be exchanged for money or sold. A code given to you personally (a single-use code or a sponsored place) may not be passed on or published. Each code can be used once per account and only within its limits. We may cancel codes that were obtained or used against these rules.
• Partners are independent from myPolar. A clinic or doctor who gives you access remains responsible for their own care and advice.

Organizations working with us. If you use myPolar on behalf of a clinic, organization or other business (for example to buy places for patients or to distribute codes), you confirm that you are authorized to bind that organization. The separate agreement or order we sign with it, and our Partner Terms, apply in addition to these Terms; if they conflict, the separate agreement applies to the organization.

8. Marketing communications and promotions

• We send marketing emails only if you agree. You can unsubscribe at any time with the link in every email or in Settings → Privacy & data. Service emails about your account, security and changes to our documents are not marketing and are sent regardless.
• We do not show ads in the app or on our website, and we never use the email of your myPolar account for advertising. If you leave your email on our website, you can separately agree to see myPolar ads on social networks, as described in §10 of the Privacy Policy.
• From time to time we may run promotions, contests or referral programs. Each has its own rules, shown when it is offered, which may include eligibility conditions such as age and country. By taking part you agree to those rules.
• Some people who talk about myPolar, including creators, doctors and other partners, may receive free or extended access from us. We do not pay commissions for bringing users. We ask them to disclose this.

9. Acceptable use

You agree not to:

• use the Service for anything illegal or to harm, harass or monitor another person;
• record or share another person's data without their permission, or invite someone into your circle to pressure or control them;
• access another person's account or data without permission;
• interfere with, overload or try to break the security of the Service;
• copy, modify, reverse engineer, decompile or create derivative works of the app, except where the law allows this despite this restriction;
• use bots, scrapers or other automated tools to access the Service;
• resell, rent, sublicense or commercially exploit the Service;
• remove or change any proprietary notice in the Service.

10. Our intellectual property

The app, the website, their design, text, graphics, software and the "myPolar" name and logo belong to myPolar or its licensors and are protected by copyright, trademark and other laws. We grant you a personal, revocable, non-exclusive, non-transferable licence to install and use the app on devices you own or control, only for your personal use and in line with these Terms and the rules of the store you got it from.

Feedback. If you send us ideas or suggestions, you allow us to use them freely without paying you. We will not identify you in connection with them without your permission. This does not apply to your health data or diary content.

11. Third-party services

The Service works with services we do not control — Health Connect, Apple Health, Google Sign-In, Google Play, the App Store and others. Their own terms and privacy policies apply to your use of them. We are not responsible for their availability or for data you share with them directly. The Service may contain links to other websites; we are not responsible for their content.

Medication reference data. When you add a medication, its names, active substances, strengths and package barcodes come from public sources, shown as we received them: the openFDA NDC Directory (U.S. Food and Drug Administration) and RxNorm (U.S. National Library of Medicine); the European Medicines Agency, Article 57 database (ema.europa.eu), data as of October 2026; Base de données publique des médicaments (ANSM, HAS, UNCAM), base-donnees-publique.medicaments.gouv.fr, updated 3 November 2026; AIFA – Agenzia Italiana del Farmaco, Liste dei farmaci (open data, CC BY 4.0), updated 5 November 2026; Ministerio de Sanidad (Spain), Nomenclátor de facturación, November 2026; Anvisa – Dados Abertos / CMED (dados.anvisa.gov.br), October 2026; the State Register of Medicines of the Ministry of Health of the Russian Federation (grls.rosminzdrav.ru), 5 November 2026; and the drug registry of the Israeli Ministry of Health (registries.health.gov.il), looked up when you scan a package. These organisations do not endorse myPolar. This data may be incomplete or out of date and does not replace the package leaflet or advice from your doctor or pharmacist.

12. Changes to the Service

We work to improve myPolar and may add, change or remove features. We do not promise that any particular feature will always be available. If we remove a feature that is central to a paid subscription, we will tell you in advance.

If we close the Service, we will give you at least 60 days' notice in the app and by email, and a way to export your data, before we delete it.

13. Ending this agreement

• You can stop using myPolar at any time and delete your account in Settings → Delete account. Deletion is immediate and cannot be undone.
• We may suspend or close your account if you seriously or repeatedly breach these Terms, if the law requires it, or to protect other people or the Service. Unless the law or safety reasons prevent it, we will tell you why and give you a chance to export your data.
• Sections that by their nature should survive the end of this agreement (including §5 on research data already de-identified, §10, §14, §15 and §16) continue to apply.

14. Disclaimer of warranties

We work hard to keep myPolar accurate, available and secure. However, to the extent permitted by law, the Service is provided "as is" and "as available". We do not promise that it will be uninterrupted or error-free, that data from wearables and other sources will be complete or correct, or that hypotheses, tags or crisis signals will be accurate. This does not limit any guarantee that cannot be excluded under the law that applies to you.

15. Limitation of liability

To the extent permitted by law:

• we are not liable for indirect, incidental, special or consequential damages, or for loss of profits or data, arising from your use of the Service;
• we are not liable for decisions about your health or treatment made on the basis of the Service, or for a crisis signal or alert that was not produced, was wrong, or was not delivered;
• our total liability to you for all claims related to the Service is limited to the greater of the amount you paid us for the Service in the 12 months before the claim and USD 50.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, for gross negligence or wilful misconduct, or any other liability that cannot be limited or excluded by law. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

16. Responsibility for misuse

If you use the Service in breach of these Terms or the law and this causes a claim against myPolar by someone else, you will be responsible for the reasonable costs of that claim, to the extent that it was caused by your breach and to the extent permitted by consumer law.

17. Governing law and disputes

These Terms are governed by the laws of the State of Israel, without regard to its conflict-of-law rules. Before going to court, please write to us at hello@mypolar.ai — most issues can be solved quickly.

The competent courts in Tel Aviv–Jaffa, Israel, have jurisdiction over any dispute. If you are a consumer living in another country, you also keep the protection of the mandatory laws of your country of residence and may bring a claim in the courts there where that law allows it.

18. Changes to these Terms

We keep every version of these Terms. If we make a material change, we will show you the new version in the app and ask for your agreement before it applies to you; if you do not agree, you can stop using the Service and delete your account. Smaller wording changes are published with a new date.

19. App Store terms

If you downloaded myPolar from Apple's App Store:

• these Terms are between you and myPolar, not Apple; myPolar, not Apple, is responsible for the app and its content;
• Apple has no obligation to provide maintenance or support for the app;
• if the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any; to the maximum extent permitted by law, Apple has no other warranty obligation regarding the app;
• myPolar, not Apple, is responsible for addressing any claims relating to the app, including product liability claims, claims that the app fails to meet legal or regulatory requirements, and consumer protection or privacy claims;
• myPolar, not Apple, is responsible for investigating and handling any claim that the app infringes someone's intellectual property rights;
• you confirm that you are not located in a country subject to a US Government embargo or designated as a "terrorist supporting" country, and that you are not on any US Government list of prohibited or restricted parties;
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

20. General

• These Terms, together with the Privacy Policy, the Medical Disclaimer and any terms shown to you when you buy a subscription, are the entire agreement between you and myPolar about the Service.
• If any part of these Terms is found unenforceable, the rest stays in force.
• If we do not enforce a right immediately, we do not give it up.
• You may not transfer your rights under these Terms. We may transfer ours to a company that takes over the Service (including a company set up to run myPolar) and commits to our Privacy Policy.
• These Terms are written in English. If we provide a translation and there is a conflict, the English version applies, unless the law of your country requires otherwise.

21. Contact

Anastasia Shapovalova (myPolar), Tel Aviv, Israel
hello@mypolar.ai · Privacy: privacy@mypolar.ai · mypolar.ai